MYOB – Customer Card – Export/import Price Level Missing?

MYOB – Customer Card – export/import Price Level missing?
MYOB – Customer Card – export/import Price Level missing?

Client on MYOB Community Forum emailed Hi there, I have just started using Accounts Right Standard 2014.4 and imported all data from excel . . . successfully.  The support notes list the Customer Item Price Level field in the Cust file specs but, when I export from MYOB, this field is not in the template file. I am in the process of manually adding to 400 customers but, would like to know why this field is not available.

Answer As mentioned, …the option to export the item price level field is included in the AccountRight Plus files and higher. It is currently not available for export or import in AccountRight Standard company files. I’ve spoken with the support team here, we believe that it should be included in the AccountRight Standard company files. As such have forwarded the fact that the field is missing to the program developers to investigate and correct in a future update.
Currently the workaround would be to import the cards without the item price level field and then manually it after the fact. If you are transferring the cards between file you can run the Reports>>Cards>>Card List Detail report to give you the Price Level for a card.
The reasons why it is probably missed is due to the fact that AccountRight Classic, i.e. version 19, the price matrix structure was available in AccountRight Premier or higher. So AccountRight Standard version 19 never had that option therefore when the program was updated to AccountRight Live it was decided to add in that feature to AccountRight Standard and Plus. It would seem that the field has never been set to be an exportable field for AccountRight Standard however it was for AccountRight Plus.

Kind Regards, Steven (Moderator)

Note There is a great PDF summary of what fields will/won’t export from the different Standard, Plus etc versions – see further down in the Forum on this topic, by Tazinx, to get the pdf!

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