A client had a customer that emailed asking if GST had been added twice in the Reckon Online during the bookkeeping. She wrote – “Can you check the adding up, it seems to be charging me GST twice – the $252.20 included $25.22 GST and then $5.22 plus $14.00 = $271.42 but the account has added $27.14 again. Think I owe you $271.42 not $298.56”
Upon investigation, just looking at the Invoice in the software confirmed that there was confusion as she allowed GST for the $252.20 but not for the $5.22 and $14.00 in her total! And the total is not correct either –
The total of 252.20 + 25.22 + 5.22 + 14.00 = $296.64 !!!!
The Reckon Online invoice showed –
Yes it is confusing that the $298.56 is incorrectly next to “Tax” under the “Total Tax” to add to the issuer’s confusion, and really should say “Total Due”, in the above shot.
The correct addition is – 252.20 + 5.22 + 14.00 (all ex GST) = $271.42 THEN ADD 1/10th of that is $27.14 – so $271.14 + $27.14 = $298.56
Does the printed invoice show different?
I asked the customer to forward her email so I could check the printed invoice to see if it matched the screen allocation.
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