# Reckon/Quickbooks Online – Is GST being added twice?

A client had a customer that emailed asking if GST had been added twice in the Reckon Online during the bookkeeping. She wrote – “Can you check the adding up, it seems to be charging me GST twice – the \$252.20 included \$25.22 GST and then \$5.22 plus \$14.00 = \$271.42 but the account has added \$27.14 again. Think I owe you \$271.42 not \$298.56”

Upon investigation, just looking at the Invoice in the software confirmed that there was confusion as she allowed GST  for the \$252.20 but not for the \$5.22 and \$14.00 in her total! And the total is not correct either –

The total of 252.20 + 25.22 + 5.22 + 14.00 = \$296.64 !!!!

The Reckon Online invoice showed –

Yes it is confusing that the \$298.56 is incorrectly next to “Tax” under the “Total Tax” to add to the issuer’s confusion, and really should say “Total Due”, in the above shot.

The correct addition is – 252.20 + 5.22 + 14.00 (all ex GST) = \$271.42  THEN ADD 1/10th of that is \$27.14 – so \$271.14 + \$27.14 = \$298.56

Does the printed invoice show different?

I asked the customer to forward her email so I could check the printed invoice to see if it matched the screen allocation.