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Reckon/Quickbooks Online – Is GST being added twice?

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A client had a customer that emailed asking if GST had been added twice in the Reckon Online during the bookkeeping. She wrote – “Can you check the adding up, it seems to be charging me GST twice – the $252.20 included $25.22 GST and then $5.22 plus $14.00 = $271.42 but the account has added $27.14 again. Think I owe you $271.42 not $298.56”

Upon investigation, just looking at the Invoice in the software confirmed that there was confusion as she allowed GST  for the $252.20 but not for the $5.22 and $14.00 in her total! And the total is not correct either –

The total of 252.20 + 25.22 + 5.22 + 14.00 = $296.64 !!!!

The Reckon Online invoice showed –

Reckon/Quickbooks Online – Is GST being added twice?

Reckon/Quickbooks Online – Is GST being added twice?

Yes it is confusing that the $298.56 is incorrectly next to “Tax” under the “Total Tax” to add to the issuer’s confusion, and really should say “Total Due”, in the above shot.

The correct addition is – 252.20 + 5.22 + 14.00 (all ex GST) = $271.42  THEN ADD 1/10th of that is $27.14 – so $271.14 + $27.14 = $298.56

Does the printed invoice show different?

I asked the customer to forward her email so I could check the printed invoice to see if it matched the screen allocation.

Need help? Not sure? Call for FREE 30min advice / Strategy session today!

Call 0407 361 596 Aust and also get FREE “Avoid these GST mistakes” – There’s 18 that the Tax Office see regularly – Get them right!

Email or call 0407 361 596 Australia


Author: Account keeping plus (Business accounting software

Administration, Bookkeeping and Compliance for small business, and Self-Managed Super Funds (SMSF) Training, trouble-shooting, or we can do the books and payroll for you! Self Managed Superannuation Fund Service Provider, Free support 30 min call 0407 361 596 Australia (+61 drop 0 from overseas) MYOB Certified Consultant, Reckon/QuickBooks Professional Partner.

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