MYOB – More MAPI Outlook Error Solutions

MYOB - MAPI Outlook Error Solutions
More MAPI Outlook Error Solutions

From the MYOB Community Forum – on 17-1-2012

One writer has “spent many hours over the past week trying to resolve the issue of not being able to send emails from AccountRight (any version) when installed in a 64bit Windows environment using Outlook 64bit and I’ve got some great results I’d like to share with the community (and possibly get some fellow geeks on board testing this).

All testing was done on FRESHLY INSTALLED Windows 7 machines (Enterprise & Ultimate) and Office 2010 64bit (professional plus) with NOTHING ELSE INSTALLED (not even a virus checker). I also tested this in a few VMware machines.
2 physical machines were used in testing and 3 Virtual machines with various configurations; each machine was wiped clean and freshly installed each test. Overkill perhaps, however this allowed clean results.   (see post for a small table of results –
Go HERE) …….

It would seem that Outlook64bit can be made to work if SP1 is installed. Every install this worked straight out of the box, HOWEVER I did experience the “Allow/Deny” message when sending emails which does make sense. This doesn’t happen with Outlook32bit.
On the machines where I applied OfficeSP1 and it still failed, I was able to manually create a 2nd mail profile in the Registry, I then linked this to the 32bit MAPI drivers (which are hidden away on the 64bit machines) then set it as the default mail profile. (I was able to find reputable articles on the internet where others experience the same positive results)

So far I’ve been able to get it working EVERY time (that’s about 8 different machines/configurations!)

* Registry modification – The location of the 32bit MAPI drivers varies on every PC so I’ve written a small tool that finds the drivers on your PC and creates the 2nd mail profile automatically (there’s also a remove option) but you MUST have OfficeSP1 installed. I’m happy to provide this tool on request via email ( but would rather enter into discussion here around findings, adding lines to the registry should always be a last resort. TOOL IS NOW ATTACHED TO THIS POST
The MYOB Support team won’t be able to offer any help here as this is definitely not related to the MYOB products in any way, this is an Outlook/Windows test/resolution. The great news is this works for all other products that use MAPI32 not just AccountRight.

I also tested this with AccountRight v19.6 AU – WORKS
EDIT – A suggestion (from Steve Howard / Computer Service & Administration) that is so simple I never thought of it.

I’ve not tested but I have full confidence it could work. Thanks Steve!
FYI, I have email working successfully on a Server 2k8 machine used for MYOB AccountRight Enterprise
in Terminal Services mode for 5 users. Install Outlook 32bit (even a trial version), this will install MAPI.
Create profile. Uninstall Outlook will still leave MAPI dll in place and MYOB is fooled again. I have just
searched but cannot find the original document detailing the full procedure.}

Go HERE for the full discussion and other comments

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