Client said they were trying to void the undeposited funds, but the list of undeposited funds will not let them change the account numbers or the amounts as you suggested. What can I do?
Solution – Undeposited funds are not transactions that can be edited. Instead, go to the customer transactions, find the sales receipt – void it, or if an invoice payment that created the undeposited fund transaction, delete it. Any changes you make on the transactions will flow through to the undeposited funds list. Then if the invoice that had a payment to it was never paid, usually it is written off at year end.