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Quickbooks – Error: QuickBooks is unable to send your email to Outlook

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There can be several causes for failure, and the following comes from the Intuit support site with a nice step-by-step process to follow http://support.quickbooks.intuit.com/support/articles/SLN40921  where the following solutions are given

Error: QuickBooks is unable to send your email to Outlook

When you try to email a report or transaction, you may see an error:

QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.

Why this is happening

This error may be caused by:

  1. Your email preference being set incorrectly.
  2. A damaged MAPI32.dll. file.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Ensure that your email preference is set correctly in QuickBooks

Note: If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

  1. Choose Edit > Preferences > Send Forms.
  2. Click the My Preferences tab, set Send e-mail using to the option that you want to use and click OK.
  3. Close QuickBooks and all other programs.
  4. Restart Windows.
  5. Restart QuickBooks.
  6. Email the report or transaction.

If the error still occurs, try solution 2.

Note: If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

Solution 2: Ensure that your email preference is set correctly in Internet Explorer

  1. Close QuickBooks.
  2. Open Internet Explorer.
  3. Click on Tools Internet Options.
  4. Click on the Programs tab.
  5. In the Programs tab, make sure the correct email program is selected as the default email program. For example, if you are trying to send email using Outlook, be sure Outlook is selected. If you are trying to send email using Outlook Express, be sure Outlook Express is chosen. Select the correct option, then click Apply and OK.
  6. Close Internet Explorer.
  7. Open QuickBooks.
  8. Email the report or transaction.

If the error still occurs, try solution 3.

Solution 3: Toggle the email preference settings

  1. Choose Edit > Preferences > Send Forms.
  2. Click the My Preferences tab, select QuickBooks E-mail, and then click OK.
  3. Choose Edit > Preferences.
  4. Select Outlook and click OK.
  5. Email the report or transaction.

If the error still occurs, try solution 4.

Solution 4: (If you are using Windows 7 or Vista) Make sure QuickBooks is not running in Compatibility Mode

  1. Close QuickBooks.
  2. Right-click the QuickBooks icon on the desktop and select Properties.
  3. In the Properties window, click the Compatibility tab.
  4. In the Compatibility Mode section, make sure that the checkbox labeled “Run this program in compatibility mode for” is not checked.
  5. Click OK.
  6. Open QuickBooks and try to email the report or transaction.

If the error still occurs, try solution 5.

Solution 5: Test your MAPI32.dll by emailing a document from Microsoft Word

  1. Restart your computer to close and reopen Windows.
  2. Open a blank document in Microsoft Word.
  3. Choose File > Send > Email as PDF Attachment..
  4. If the email opens with no errors, contact QuickBooks Technical Support for assistance.
  5. If the error occurs when attaching the document, contact Microsoft Help and Support to resolve possible issues with Outlook or Office Suite and the MAPI settings.
  6. Once the issue is resolved and email works from Microsoft Word, email the report or transaction from QuickBooks.

Note: If you can email from Microsoft Word but you can’t email from QuickBooks, contact QuickBooks Technical Support for assistance.

If the error still occurs, try solution 6.

Solution 6: Repair MAPI32.dll

  1. Close all open programs.
  2. Click the Windows Start button and select Computer (in Windows XP, select My Computer).
  3. Go to C > Windows > System32.
  4. Double-click Fixmapi.exe and follow any onscreen instructions.
  5. Reboot your computer after Fixmapi.exe finishes running.
  6. If still not resolved do a clean install of quickbooks.

Solution 7: Repair M Office

If you have Outlook installed, but aren’t given the option to use it, perform a “Repair” of your Microsoft Office installation and reboot your computer. This often resolves the problem – see the following for more help –

Repairing Office Installations – Office XP … – Office.com – Microsoft

Repairing Office Installations. Microsoft Office XP has the same functionality introduced in Office 2000 for detecting and repairing missing or corrupt files in an

Detect and Repair Applications In Microsoft Office 2007 – How-To …

Detect and Repair Applications In Microsoft Office 2007. How many times have you had a Microsoft Office application crash or lock up your

Microsoft Fix it Solution Center: troubleshooting software issues

Automatically diagnose and repair common software problems in Windows, Internet Office. Xbox. Windows Phone. IE. Internet Explorer. Microsoft Home Page

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Author: accountkeepingplus

Administration, bookkeeping and compliance for small business, Training, trouble-shooting, or we can do the books and payroll for you! Self Managed Superannuation Fund Service Provider, free support MYOB Certified Consultant, Reckon/QuickBooks Professional Partner.

3 thoughts on “Quickbooks – Error: QuickBooks is unable to send your email to Outlook

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