If you receive one of the following errors when attempting to email:
- QuickBooks was unable to find your default mail provider in the Windows Registry. Your form will not be emailed
- An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 464 in sendemail.cpp)
follow these steps:
- From the Edit menu, select Preferences…
- From the Online icon, click the Company Preferences tab
- Tick Display each email when sending more than one and click OK
- Close QuickBooks
- From the Windows Start menu, select Control Panel > Programs > Default Programs > Set your default programs
- Select Windows Live Mail in the Programs table
- Click on Set this program as default
- Click OK
- From the Start menu type regedit in the Start search field
- Click regedit.exe in the Programs list
- Locate HKEY_CURRENT_USER > Software > Clients > Mail (The data field will now be called Windows Live Mail)
- Now locate HKEY_LOCAL_MACHINE > Software > Clients > Mail. The data file does not automatically update, so you will be required to manually modify it
- Double click on the (Default) string to edit it and replace the text with Windows Live Mail
- Click OK and Close the Registry window
- Open QuickBooks and send an email
Note: This has been tested on Windows 7 using Windows Live Mail on a 32-bit platform.
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December 29, 2010 at 5:32 pm
Can you provide more information on this? take care
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January 5, 2011 at 4:05 am
Used Pc: – For more information go to the HELP and also the knowledgebase on the Reckon website http://www.quicken.com.au/support/FAQs.aspx
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Pingback: I HAVE QUICKBOOKS SMALL BUSINESS 2010/11 FOR MY BUSINESS…. — Online Computer Support & Repair
May 9, 2011 at 2:49 pm
Thanks heaps – works a treat 🙂
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May 10, 2011 at 7:30 am
Great to see you got the solution you needed!
Let us know if there are other questions – we are professional partners here to help you!
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June 22, 2011 at 7:54 pm
I am always a shy commenter.nonetheless modern and informative.thanx buddy.
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October 14, 2011 at 10:17 am
Just desire to say your article is as astounding. The clearness in your post is just great and i could assume you’re an expert on this subject. Well with your permission allow me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the enjoyable work.
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October 19, 2011 at 8:39 am
Can I simply say what a aid to search out someone who truly knows what theyre talking about on the internet. You undoubtedly know how to bring an issue to light and make it important. More people need to learn this and perceive this aspect of the story.
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October 25, 2011 at 5:01 am
You actually make it appear so easy with your presentation but I to find this matter to be actually something which I feel I might by no means understand. It kind of feels too complex and extremely vast for me. I am looking forward to your subsequent put up, I’ll try to get the hang of it!
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May 4, 2012 at 9:21 am
omg it workssssssssssss. I have been trying to set up a lot from many sources. Thank you so much xoxo
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May 14, 2012 at 3:40 pm
Andy glad it worked for you – love your website, and we are favoufites of Thai food – as we go baclk yearly to ChiangMai and do volunteer work at Hope Home Foster home – such a great country! Paul
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May 17, 2012 at 6:19 pm
thank a lot 🙂 wow you guys are awesome to do volunteer work for my motherland thank heaps xoxo
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May 25, 2012 at 7:56 am
Great you achieved success! What else do you need help with?
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May 15, 2012 at 6:40 am
I also had a couple of problems with quickbooks unfortunately. I’ve talked with their support. It solved the issue
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October 10, 2012 at 12:23 pm
Thanks,
works for incredimail as well
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November 8, 2012 at 1:12 am
Great Tip Frans, thank you for contributing!
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February 25, 2013 at 3:04 pm
Paul,
This fix also works on Win 7 64-bit edition and with Mozilla Thunderbird. Just replace Windows Mail with Mozilla Thunderbird.
Cheers,
Philippe
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February 25, 2013 at 4:04 pm
Thanks Philippe! Great to have a computer expert update us on the latest versions and compatability –
and readers, check out this website for great computer tips – and help if you need it!
He has been a great service for us and fellow business partners in my network
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October 19, 2013 at 5:35 pm
You’re amazing – got it working in easy to follow steps. Thank you so much.
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October 30, 2013 at 6:28 pm
Thank you so much Paul. After many years of frustration it works. Thanks a million
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March 17, 2014 at 3:58 pm
THanks Jenny, so pleased it worked for you!
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February 24, 2014 at 4:05 pm
I had to use Set program access and computer defaults, then custom and then set windows live mail as default.
I did this after changing the registry in point 11, but the fix did not work above for me. The set default programs does not work properly in w7.
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March 17, 2014 at 3:49 pm
Oh thanks for the feedback Matt – have you called Reckon/Quickbooks directly?
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February 28, 2014 at 8:15 am
THANK YOU AFTER SIX MONTHS FINIALLY GOT IT WORKING YAH
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March 17, 2014 at 3:47 pm
Pleased it worked Aaron – cheers!
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April 16, 2014 at 7:29 am
Glad it worked!
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April 13, 2014 at 11:59 am
Have same issue but different code instead of -at line 464 I have 468
QuickBooks was unable to find your default mail provider in the Windows Registry. Your form will not be emailed
An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 464 in sendemail.cpp)
I tried to follow your steps but when it came to the step type regedit in the Start search field it does not find it? Any help would be appreciated!
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April 16, 2014 at 7:27 am
Hi Rebecca, thank you for your query – it sounds like you need a computer guy, or get Reckon Tech support to walk through other checks. There are so many variables with different systems! Not easy to guess without looking at the computer and i sometimes need to just call Reckon! Or my computer guy – do you know someone? You could call Reckon 1300 784 253 or Adam at Cybertribe Computers in Bentleigh VIC 03 9579 5592. Hope that helps!
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April 16, 2014 at 12:52 pm
Thank you I ended up getting in my computer guy who fixed it very quickly:)
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May 26, 2015 at 7:38 am
Another Plus one from me. Just an FYI, make sure you are an admin when editing the registry, or this area is blocked. Wonder why Quickbooks couldn’t “down-scale” and look in the CurrentUsers entry if the LocalMachine entry is empty!?
As each year passes it gets harder to get these old apps running on new computers and OSs, but experience and sites like yours, will continue to help 🙂
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May 27, 2015 at 5:53 am
Thank you Bruce! Much appreciated. The admin tip is a great reminder. Let us know how else we can help!
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