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Problem Emailing from QuickBooks QBi with Windows 7 and Windows Live Mail


If you receive one of the following errors when attempting to email:

  • QuickBooks was unable to find your default mail provider in the Windows Registry. Your form will not be emailed
  • An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 464 in sendemail.cpp)

follow these steps:

  1. From the Edit menu, select Preferences…
  2. From the Online icon, click the Company Preferences tab
  3. Tick Display each email when sending more than one and click OK
  4. Close QuickBooks
  5. From the Windows Start menu, select Control Panel > Programs > Default Programs > Set your default programs
  6. Select Windows Live Mail in the Programs table
  7. Click on Set this program as default
  8. Click OK
  9. From the Start menu type regedit in the Start search field
  10. Click regedit.exe in the Programs list
  11. Locate HKEY_CURRENT_USER > Software > Clients > Mail (The data field will now be called Windows Live Mail)
  12. Now locate HKEY_LOCAL_MACHINE > Software > Clients > Mail. The data file does not automatically update, so you will be required to manually modify it
  13. Double click on the (Default) string to edit it and replace the text with Windows Live Mail
  14. Click OK and Close the Registry window
  15. Open QuickBooks and send an email

Note: This has been tested on Windows 7 using Windows Live Mail on a 32-bit platform.


Author: Account keeping plus (Business accounting software

Administration, Bookkeeping and Compliance for small business, and Self-Managed Super Funds (SMSF) Training, trouble-shooting, or we can do the books and payroll for you! Self Managed Superannuation Fund Service Provider, Free support 30 min call 0407 361 596 Australia (+61 drop 0 from overseas) MYOB Certified Consultant, Reckon/QuickBooks Professional Partner.

31 thoughts on “Problem Emailing from QuickBooks QBi with Windows 7 and Windows Live Mail

  1. Can you provide more information on this? take care


  2. Pingback: I HAVE QUICKBOOKS SMALL BUSINESS 2010/11 FOR MY BUSINESS…. — Online Computer Support & Repair

  3. Thanks heaps – works a treat 🙂


    • Great to see you got the solution you needed!
      Let us know if there are other questions – we are professional partners here to help you!

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  4. I am always a shy commenter.nonetheless modern and informative.thanx buddy.


  5. Just desire to say your article is as astounding. The clearness in your post is just great and i could assume you’re an expert on this subject. Well with your permission allow me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the enjoyable work.


  6. Can I simply say what a aid to search out someone who truly knows what theyre talking about on the internet. You undoubtedly know how to bring an issue to light and make it important. More people need to learn this and perceive this aspect of the story.


  7. You actually make it appear so easy with your presentation but I to find this matter to be actually something which I feel I might by no means understand. It kind of feels too complex and extremely vast for me. I am looking forward to your subsequent put up, I’ll try to get the hang of it!


  8. omg it workssssssssssss. I have been trying to set up a lot from many sources. Thank you so much xoxo


  9. I also had a couple of problems with quickbooks unfortunately. I’ve talked with their support. It solved the issue


  10. Thanks,
    works for incredimail as well


  11. Paul,

    This fix also works on Win 7 64-bit edition and with Mozilla Thunderbird. Just replace Windows Mail with Mozilla Thunderbird.



    • Thanks Philippe! Great to have a computer expert update us on the latest versions and compatability –
      and readers, check out this website for great computer tips – and help if you need it!
      He has been a great service for us and fellow business partners in my network


  12. You’re amazing – got it working in easy to follow steps. Thank you so much.


  13. Thank you so much Paul. After many years of frustration it works. Thanks a million


  14. I had to use Set program access and computer defaults, then custom and then set windows live mail as default.

    I did this after changing the registry in point 11, but the fix did not work above for me. The set default programs does not work properly in w7.




  16. Have same issue but different code instead of -at line 464 I have 468
    QuickBooks was unable to find your default mail provider in the Windows Registry. Your form will not be emailed
    An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 464 in sendemail.cpp)
    I tried to follow your steps but when it came to the step type regedit in the Start search field it does not find it? Any help would be appreciated!


    • Hi Rebecca, thank you for your query – it sounds like you need a computer guy, or get Reckon Tech support to walk through other checks. There are so many variables with different systems! Not easy to guess without looking at the computer and i sometimes need to just call Reckon! Or my computer guy – do you know someone? You could call Reckon 1300 784 253 or Adam at Cybertribe Computers in Bentleigh VIC 03 9579 5592. Hope that helps!


  17. Another Plus one from me. Just an FYI, make sure you are an admin when editing the registry, or this area is blocked. Wonder why Quickbooks couldn’t “down-scale” and look in the CurrentUsers entry if the LocalMachine entry is empty!?
    As each year passes it gets harder to get these old apps running on new computers and OSs, but experience and sites like yours, will continue to help 🙂


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